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Wednesday, September 20, 2006
TV Rant
Where I live (on our farm) we cannot get cable TV....not enough homes per mile to make it cost effective, I imagine (altho this is rapidly changing) so, we have been subscribers to Directv since it first became available (at $750+ for the equipment). Now, I feel that, if I am loyal to a company they should be loyal to me and be there when I need them. A few years ago, when Dish Network became available through our phone company, the manager of the company (our neighbor and good friend) tried to talk us into switching. I wouldn't do it for 2 reasons: 1) no NHL Center Ice (for those who don't know me, I am addicted to hockey)and 2) Directv was fine...why fix it if it ain't broke??

How prophetic.

Last week Tuesday night we had a heck of a lightening storm and, apparently took a hit. My ceiling fan/light in the bedroom shorted out (scared the heck out of me) and the satellite dish itself ceased working. Wednesday morning I called Directv AFTER having reset the receivers and having checked to make sure BOTH TVs were without service. They contacted the local franchise (out of Grand Rapids, MI) and, oh, so sorry, the soonest they can repair/replace your dish is the 20th. The WHAT????!!!! That's a whole week without TV (no antenna so no local stuff either). Yeah, I know, I could have gone a bought an inexpensive set of rabbit ears.....I voiced my opinion that it was very poor on the local franchise's part if they: a) didn't make special provisions to repair long-time customer's equipment in a timely manner (timely being within 48 hours) and b) didn't have enough technicians to make repairs/installations more quickly than a week out. Of course, these suggestions fell on deaf ears.

Ok, so, I resorted to watching the season premier of NCIS at the condo last night and I missed out on SVU.

The repairman was scheduled for between 8 and 10 am today. I made Mike wait for me to get back from driving kids to school just in case the impossible happened and the tech showed up at exactly 8am. Of course, this did not happen. At 8:40 as I am vacuuming the house the phone rings. It's Michigan Microtech. Sorry, your tech called in sick today so we can't come out until next Tuesday. SAY WHAT? That would mean nearly TWO WEEKS with no TV. Unacceptable. I demanded to speak to a supervisor. After 10 minutes on hold I hung up and called back. After another 7 minutes I finally got a supervisor. Gee....sorry. No, we can't make someone else wait just because you have already waited a week. Sorry if you have to give up a day of work even tho we canceled and sorry you have to give up another day (and who's to say the tech won't call in sick again??) sorry- no guarentees. Well, we couldtry to get someone out there today IF there's another service call in your area (ok...so, someone else calls today and gets service the same day?). Or....we could schedule it for Saturday. Fine....Saturday it is.

Got off the phone and went on-line to check out Dish Network. Oh gee- they now have NHL Center Ice. Oh, and I can get all the stuff I have now thru Directv PLUS HBO and Starz AND 3 receivers AND a DVR for LESS than I am paying a month to Directv. Oh, and they can install it TOMORROW.

I will wait until Saturday morning to call DTV and cancel. It's the least I can do.

teri
posted by Teri Springer @ 10:56 AM  
3 Comments:
  • At 12:44 AM, Blogger Dale Anne said…

    You are too funny Teri!!!
    Me - I'd wait until the guy showed up on the doorstep and tell them they can't come in today, someone is sick or you were called out, you were just leaving. Oops sorry!
    THANK GOD hockey is only pre-season right now!!!

     
  • At 3:17 AM, Blogger Ellen said…

    Let's see...we are rushing to become a service economy--where service routinly sucks.
    Glad you found a promising alternative. Hang in there, Teri, I wish you happy viewing!

     
  • At 7:24 AM, Blogger kathy said…

    hah!!! I love happy endings...

     
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About Me

Name: Teri Springer
Home: Chester, Nova Scotia, Canada
About Me: Studio Art Quilt Associates for the Atlantic Canada Region (New Brunswick, Newfoundland/Labrador, Nova Scotia, and Prince Edward Island). Quote:Apples and Wine: Women are like apples on trees. The best ones are at the top of the tree. Most men don't want to reach for the good ones because they are afraid of falling and getting hurt. Instead, they sometimes take the apples from the ground that aren't as good, but easy. The apples at the top think something is wrong with them, when in reality, they're amazing. They just have to wait for the right man to come along, the one who is brave enough & smart enough to climb all the way to the top of the tree. Now Men... Men are like a fine wine. They begin as grapes, and it's up to women to stomp the hell out of them until they turn into something acceptable to have dinner with.
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